Guest Success and FAQs

How should I prepare for my class?
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You will receive an email prior to your experience providing access to the Experience Information Landing page. Please visit that page to download the recipe PDF, learn more about your chefs, and access the Zoom Link. Everything listed under 'Mise en Place' in the recipe PDF will be needed for the class.

How do I care for fresh truffles?
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1. Store the truffles in the fridge in a small cloth bag or other breathable container.

2. To reduce moisture wrap each truffle in unbleached paper towels (change daily).

3. Store truffles in the fridge until ready to use.

Pro Tips:

Store the cloth bag of truffles in a breathable container (we use a wooden box) with butter or eggs, this will allow truffle aroma to lightly infuse them. Consider using the butter in your dish, or fix scrambled eggs with leftover truffle the next morning.

Truffles will last for 3-7 days when stored properly. Use them ASAP!

I can't seem to find the Zoom link for the live class. Where do I find this?
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Public experience Zoom details are sent via email prior to the class, and are accessible on your upcoming Experience's Informational Landing page that you will receive a link to via email. We have many classes at various dates and times, please reach out to info@truffleshufflesf.com.

When do you ship kits for upcoming experiences?
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We ship all kits for private experiences UPS Next Day Air or 2nd Day Air two-three days prior to the class, and kits for public experiences UPS Next Day Air the Wednesday before the Sunday Public class experience.

What shipping carrier do you use?
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We use UPS Next Day Air or 2nd Day Air for perishables and Experience kits. We use Ground or USPS shipping for non-perishable/shelf-stable items.

I haven't received my kit yet and my experience is tomorrow. What should I do?
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We pack all perishable ingredient kits for 72 hours in transit. Shipping two days prior via Next Day Air allows us to provide the freshest ingredients while still allowing one extra day to prepare for potential shipping delays. Double check tracking information, sent via email, and feel free to contact us via info@truffleshufflesf.com with concerns.

I received a notification that my kit has been delayed by the shipping provider. Will the items in my kit go bad?
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All perishables are packaged for potentially 72 hours in transit. An email with tracking info is sent when the shipping label is created at our HQ the day the package is shipped.

Are there any shipping restrictions?
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We ship to all of the continental United States, unfortunately we can not ship to Hawaii or outside of the country. However we can provide a shopping list and Zoom link for your guests to join and cook along.

Given the size, format, and nature of our temperature-sensitive perishable meal kits, our shipping partners are not able to ensure PO box delivery. An alternate address is always necessary in place of a PO Box address.

What is in my experience kit and what is the serving size?
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All details can be found on the main product page beforehand, or the Experience Information page that you will have access to after you purchase the experience. Our Sunday Experience kits serve 2 generous main portions, unless otherwise specified.

When will my kit ship for a Sunday Experience?
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All public experience kits will be sent the Wednesday prior to the event for UPS Next Day Air delivery Thursday, in time for the class on Sunday.

I can't seem to find the Zoom link for the live class. Where do I find this?
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Public experience Zoom details are sent via email prior to the class, and are accessible on your upcoming Experience's Informational landing page, that you will receive a link to via email. We also include a card with the zoom link and meeting ID packed with the experience kit.

What do I do if an ingredient is missing or broken in transit?
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We do our best to pack the kits so that nothing is damaged or broken in transit, however that being said, sadly this can occur. Please reach out to us via info@truffleshufflesf.com and we can suggest some easy household replacements. If something is missing, please also reach out to us so that we can sincerely apologize and find a timely remedy.

I need to change the class time I signed up for OR I can’t join the live class, what do I do?
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If you can no longer participate in the Live Class time you signed up for and would like to change to a later or earlier time, NO PROBLEM. Feel free to use the same zoom link in your experience kit and log into whichever class is most convenient for your schedule.

If you are unable to join the Live Class we are happy to send you a recording of the class to cook along with at your convenience. Class recordings will be posted to https://www.youtube.com/c/TruffleShuffleSF/videos the following Monday.

I lost my Recipe!
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When your kit arrives, there will be a printed “Roadmap to Success” included with listed Mise en Place, Ingredients, and Steps for prep and cooking during class. If you are missing the recipe, or need a new copy, please visit your Experience landing page and download the printable Recipe PDF.

What’s the difference between a Shopping List Class and an Ingredient Kit Class?
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With our Ingredient Kit option, all ingredients are shipped straight to your door. The Shopping List option provides a full list of ingredients for you to shop on your own.

Can I cancel my membership or am I locked into an annual contract?
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The Truffle Shuffle Plus membership requires no annual commitment. Though we can’t wait to welcome you back, you’re free to cancel at any time with zero penalties.

Can I pause my membership for a month and then pick it back up?
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Even the world’s greatest Chefs need a break from time to time! You can pause your membership at any time for any reason, and we’ll look forward to cooking along with you when you return.

Can't find the answers you are looking for? Email us at info@truffleshufflesf.com.

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