Guest Success and FAQs

General
Shipping
Experience Kit Details
How should I prepare for my class?
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Please check your email for a calendar invite with all the information you’ll need to participate in class, including the Zoom link, recipe, and any homework required before class. Be sure to download the recipe, which includes the list of all the equipment to set aside before the start of your class.

How do I care for fresh truffles?
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When stored properly, fresh truffles will last for 3-7 days. Use them ASAP!

1. Store your truffles in a small cloth bag or breathable container in your refrigerator. 

2. To reduce moisture, wrap each truffle in unbleached paper towels. Be sure to change the paper towels daily.

Pro Tip: Place the truffles in a cloth bag inside a breathable container (we use a wooden box) along with butter or eggs. The truffle’s aroma will lightly infuse the ingredients, making for the most delicious eggs and butter you’ve ever tasted! We suggest a French-style omelet with fresh truffles shaved on top as a great start to any day of the week. :)

I can't seem to find the Zoom link for the live class. Where do I find this?
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Public live class Zoom details are sent via automated calendar invite, shortly after purchase. If you have not received this invitation, please reach out to info@truffleshufflesf.com with your order number handy.

When do you ship kits for upcoming experiences?
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We ship all kits for private experiences UPS Next Day Air or 2nd Day Air two-three days prior to the class, and kits for public experiences UPS Next Day Air the Wednesday before the Sunday Public class experience.

What shipping carrier do you use?
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We use UPS Next Day Air or 2nd Day Air for perishables and Experience kits. We use Ground or USPS shipping for non-perishable/shelf-stable items.

I haven't received my kit yet and my experience is tomorrow. What should I do?
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We pack all perishable ingredient kits for 72 hours in transit. Shipping two days prior via Next Day Air allows us to provide the freshest ingredients while still allowing one extra day to prepare for potential shipping delays. Double check tracking information, sent via email, and feel free to contact us via info@truffleshufflesf.com with concerns.

I received a notification that my kit has been delayed by the shipping provider. Will the items in my kit go bad?
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All perishables are packaged for potentially 72 hours in transit. An email with tracking info is sent when the shipping label is created at our HQ the day the package is shipped.

Are there any shipping restrictions?
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We ship to all of the continental United States, unfortunately we can not ship to Hawaii or outside of the country. However we can provide a shopping list and Zoom link for your guests to join and cook along.

Given the size, format, and nature of our temperature-sensitive perishable meal kits, our shipping partners are not able to ensure PO box delivery. An alternate address is always necessary in place of a PO Box address.

What is in my experience kit and what is the serving size?
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All details can be found on the main product page beforehand, or the Experience Information page that you will have access to after you purchase the experience. Our Sunday Experience kits serve 2 generous main portions, unless otherwise specified.

When will my kit ship for a Sunday Experience?
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All public experience kits will be sent the Wednesday prior to the event for UPS Next Day Air delivery Thursday, in time for the class on Sunday.

I can't seem to find the Zoom link for the live class. Where do I find this?
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Public live class Zoom details are sent via automated calendar invite, shortly after purchase. If you have not received this invitation, please reach out to info@truffleshufflesf.com with your order number handy.

What do I do if an ingredient is missing or broken in transit?
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We do our best to pack the kits so that nothing is damaged or broken in transit, however, sadly this can occur. Please reach out to us via info@truffleshufflesf.com. If something is missing, please also reach out to us so that we can sincerely apologize and find a timely remedy.

I can’t join the live class after all, what do I do?
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If you can no longer participate in the Live Class, please check your calendar invite for the On-Demand Video link, which will include a recipe, tips from the chef, shopping list, as well as a step-by-step recorded video available to view after the live class.

I lost my Recipe!
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When your kit arrives, there will be a printed “Roadmap to Success” included with listed Mise en Place, Ingredients, and Steps for prep and cooking during class. If you are missing the recipe, or need a new copy, please visit your Experience landing page and download the printable Recipe PDF.

Can't find the answers you are looking for? Email us at info@truffleshufflesf.com.

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