Guest Success
Sometimes things don’t always go smoothly, so here are some common questions we hope will help!
How should I prepare for my class?

How do I care for fresh truffles?

I can't seem to find the Zoom link for the live class. Where do I find this?

When do you ship kits for upcoming experiences?

What shipping carrier do you use?

I haven't received my kit yet and my experience is tomorrow. What should I do?

I received a notification that my kit has been delayed by the shipping provider. Will the items in my kit go bad?

Are there any shipping restrictions?

What is in my experience kit and what is the serving size?

When will my kit ship for a Sunday Experience?

I can't seem to find the Zoom link for the live class. Where do I find this?

What do I do if an ingredient is missing or broken in transit?

I need to change the class time I signed up for OR I can’t join the live class, what do I do?

I lost my Recipe!

STILL HAVE A QUESTION OR PROBLEM?
Reach Out To Us!